FAQ – Frequently asked questions

We specialize in Swedish nicotine pouches from top brands like VELO, ZYN, LOOP, and XQS. Our selection includes various flavors and strengths to suit your preferences.

We deliver to most countries within the EU and some other selected countries. To check if we deliver to your country, please review our shipping information page, at checkout or contact our customer service.

Within the Europe it usually takes 2–7 business days.

We have a flat rate of SEK 125 (≈€11, £9, DKK 80). But all orders over SEK 850 (≈ €75, GBP 65, DKK 550) have free shipping within Europe.

Yes, once your order is shipped, you will receive a tracking number via email, allowing you to follow your package’s journey to you.

We accept the payment with Visa or Mastercard

Laws and regulations on nicotine pouches vary between countries. It is the customer’s responsibility to ensure that importing nicotine pouches is allowed in the destination country. We recommend checking local regulations before placing an order.

If your package is delayed by customs, this may be due to local import regulations. Any customs fees or taxes are the customer’s responsibility. If you need assistance, please contact our customer service.

Due to hygiene reasons, we only accept returns on unopened and undamaged products within 14 days of receipt. Please contact our customer service before returning any products to receive return instructions.

You can reach us by email at contact@nicoandpouch.com or use the contact form on our website. We aim to respond to all inquiries within 24 hours on business days.